Voting as a way to surface the hidden reasons
Imagine a situation where the majority holds a kind of quiet veto over change. Not because the status quo truly serves them, but because, taken one person at a time, it feels easier to keep things as they are: less awkwardness, less risk, less responsibility. So an arrangement persists that benefits no one in the aggregate, yet survives because it is individually convenient to uphold. Now picture someone who wants to change this, but who feels—socially, institutionally, psychologically—almost powerless. One natural impulse is to appeal to democracy: hold a vote. Let the majority decide.