Generations of AI applications: conversational, delegative, and collaborative
Walk into most product reviews, board decks, or “AI strategy” docs and the mental model on display is still the one from November 2022: a chat window, a back-and-forth, an LLM replying in prose. That model is two generations out of date, and teams building against it are solving the wrong problems. The conversational generation of AI applications came first. ChatGPT launched in November 2022, and through the first half of 2023 the Chat product category evolved. In early 2024 Google Gemini joined the race, and the Claude 3 family of models launched. These products are all part of the conversational generation of AI applications. It’s this generation of AI apps that still matches most people’s mental models. The core interaction of a conversational app is a text box at the bottom of the screen, you type a question or instruction, and the AI replies in the same window, in prose. This is also the design of most AI library examples. This is the design that uses HTTP request/response and SSE streamed responses. It’s the design that fits well into companies’ existing technologies and architectures. This mental model is closer to instant messaging than anything else, which is why some of the first areas of disruption were the areas where users were already interacting with a chat-box. Customer support, and search. In the conversational generation of AI applications, there’s no sense that the AI is doing anything for you. You are consulting the AI and it’s responding to you; answering your questions, asking you questions. Most people’s workflows operated on copy-pasting information in and out of the conversation. The AI’s response is essentially the whole product in the first generation of AI applications.